Return Policy

Please inspect your order package upon reception within 7 days (the first day starts the day tracking shows delivered status), and if the item is defective, damaged or if you receive the wrong item, contact us at info@atrendyz.com with photos of wrong/damaged item(s) and order number immediately so that we can evaluate the issue and make it right.

Each product you see in our catalog is made-on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you and the planet we all share.

To ensure which size would fit better, check out our SIZING CHARTS — we have one for every item listed in our store, in the product description section.

We don’t offer returns and exchanges for our custom designed and personalized products, but if there’s something wrong with your order, please let us know by contacting us at info@atrendyz.com. 

Exchanges

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed in our store, in the product description section. 

Damages and issues

Please inspect your order package upon reception within 7 days (the first day starts the day tracking shows delivered status), and if the item is defective, damaged or if you receive the wrong item, contact us at info@atrendyz.com with photos of wrong/damaged item(s) and order number immediately so that we can evaluate the issue and make it right.

Refunds

If your return claim on defective or damaged item is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please ship the items back to us within 7 days of submission to qualify for a refund.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If the return is approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@atrendyz.com.

For more info on returns, please read our FAQ's.

You can always contact us for any return question at info@atrendyz.com.

Return Request

Click here REQUEST A RETURN .

Order Cancellation Policy

An order cannot be canceled if it's already in processing status or shipped.

An order can usually be canceled within 24 hours of purchase, but it is not guaranteed.

To see if an order is eligible for cancellation, contact us at info@atrendyz.com.

Shipping Information

We are currently shipping to customers within the United States.

We do not ship to customers outside the United States at this time.

SHIPPING DESTINATIONS

Customers within the United States excluding P.O. Boxes

STANDARD SHIPPING TIMES

Custom Designed and Personalized Products: 7 - 10 Business Days

Damages and Issues

Please inspect your order package upon reception within 7 days (the first day starts the day tracking shows delivered status), and if the item is defective, damaged or if you receive the wrong item, contact us at info@atrendyz.com with photos of wrong/damaged item(s) and order number immediately so that we can evaluate the issue and make it right.